1. General Policy

Once an order is confirmed, it is considered final. We encourage customers to carefully review order details, customization requests, and delivery timing before checkout.

2. Cancellation Windows

• Early Cancellations (More than 48 hours notice):
  Cancellations requested at least 48 hours prior to the scheduled delivery date will be eligible for a full refund in the form of an Upper Crust Credit Voucher. This voucher can be redeemed for any future purchase on our platform.
• Late Cancellations (Less than 48 hours notice):
  Orders cancelled within 48 hours of the delivery date are not eligible for refund or credit, as production and ingredient allocation would already be underway.

3. Refunds & Credit

Upper Crust does not issue monetary refunds (cash/bank transfers). All approved cancellations are processed exclusively as Store Credit Vouchers, ensuring consistency and sustainability in our kitchen operations.

4. Non-Delivery Due to External Factors

If delivery cannot be completed due to circumstances beyond Upper Crust’s control, the order will be marked as Successfully Delivered. No refund or credit will be issued in cases such as:

• Incorrect or incomplete delivery address is provided.
• Restricted access or lack of authorization to enter premises.
• Recipient is unavailable or refuses to accept the order.

In these scenarios, the customer remains responsible for full payment of the order.